Concordance Voices: The Merger as Told by Concordance Employees

Merging two companies together in any industry is difficult, but merging three companies together is a huge undertaking, especially in the medical equipment and supplies distribution arena. Concordance Healthcare Solutions is doing it. In this recent Repertoire article, they delve into the processes that have taken place over the past 18 months since the merger of Kreisers Inc., MMS - A Medical Supply Company and Seneca Medical, Inc., on April 1, 2016. By combining the markets and reach of these three regional medical distribution companies and adding Rockwell Medical Supply, Concordance Healthcare Solutions is uniquely positioned to serve the entire continuum of care, including:

  • Acute Care
  • Ambulatory Surgery Centers
  • Community Health
  • Education
  • Equipment
  • Government
  • Home Care
  • Hospice
  • Laboratory
  • Long Term Care
  • Primary Care

When asked the question,  “Over the last year, what are the greatest opportunities the Concordance merger has created for you?”, these employee responses fell into three general themes, including:

  1. Expanding their team and learning new perspectives to help better serve the industry
  2. Creating a synergy of like-minded approaches to the business with an emphasis on customer service
  3. Focusing on, and increasing the opportunity to develop, industry best practices


Here is what their team had to say:

Ron Roehl, Executive Vice President - Sales and Lab
“The Concordance merger has given me the opportunity to meet and work with industry leaders I have respected over the years. I have been on both sides of acquisitions over my years but this merger is a true blending of strengths and an honest search for best practices. I think it was good for our industry and a welcome event for our customers and vendors.”

Pam Wescott, Customer Service Supervisor
“The greatest opportunity I have been presented with because of this merger is the ability to meet and work with so many more amazing people. I have been fortunate enough to work on both phases of the integration, and that has proved to be very challenging and incredibly rewarding at the same time. Our three companies truly are cut from the same cloth, and it has been really great to be able to interact with them. It’s also allowed me to see more viewpoints and perspectives on functioning in our industry, how others have succeeded, and how we can implement different tactics to continue to be successful as a unified group moving forward. I can’t wait to see what we can do in the future.”

Kevin McDonnell, Executive Vice President - Operations
“I have had the opportunity to meet people from different parts of the country, share ideas, experiences and possibilities. I have also seen new positions created as we start to understand what path we are taking, and the ability to offer these positions to people who are interested is gratifying. I have had the chance to travel, see the various operations, meet all of the great people who work for this company, and a chance to develop and enhance my skill knowledge. I’m looking forward to more and more as we get onto one system.”

Amy Jordan, Vice President - Purchasing
“The collaboration of individuals from Kreisers, MMS and Seneca has allowed us to move forward with best practices in all functional areas. Utilizing the best practices around purchasing has created efficiencies that otherwise would not have been afforded to each of the legacy companies. I continue to work with amazing individuals from all legacy companies to grow Concordance to a new level each and every day.”

Kelly Siebert, Regional Sales Coordinator
“Over the last year, I have seen many growth opportunities in the Concordance Medical Division. It joins several of our non-acute markets: Primary Care, Community Health, Lab, Long Term Care, Home Care, Hospice and Nursing Schools. I have been with Legacy MMS for the past 12 years in our Long Term Care division, and now as part of the Medical Division team. I have been given the opportunity to learn so much about the different areas of healthcare; the items they use, the way their markets and customers operate and what is important to them. As our customers in different markets learn, integrate and grow together, so does Concordance.”

Lisa Hembree, Contracts & Customer Service Manager
“The merger has given us the opportunity to meet and discuss our current practices and to choose the best path for our new company. I discovered that one thing that the three legacy companies had in common was our dedication to put our customer’s needs first. With new tools and ideas, we can service our customers with the same personal attention and with more advanced technology and resources. This has been beneficial to both our customers and our staff.”

Greg Huber, Vice President - Application Development
“The Concordance merger has allowed us to bring ‘best in breed’ business practices from each of the three companies and incorporate into one to achieve true synergy as one company.”

Judi Boc, Director - Marketing
“The Concordance merger has given me the opportunity to be involved in creating, strengthening and executing our new brand. With this merger came an expanded and greatly motivated marketing team. Working with new people from all over the country has given our team the chance to better understand all aspects of medical distribution and the ability to integrate that into our new digital marketing strategy.”

Laondria Crawford, Accounts Receivable Supervisor
“Over the last year, the greatest opportunity the Concordance merger has created for me has been to meet talented people from Kreisers and Seneca. The merger has allowed me to be a part of the company growth experience. I look forward to the full circle of the merger.”

Bill Black, Director - Supplier Relations
“The merger of three like-minded, privately held, entrepreneurial organizations to form Concordance has provided exponential opportunities to provide exceptional service through escalated access to programs and services as well as a broader customer type, expanded geography and extensive supplier network. As a part of the Supplier Relations Team, merging the three legacy companies together has strengthened our relationships with our current suppliers and broadened the supplier network, earning mutual trust and growing partnerships with our customers.”

Concordance Healthcare Solutions is proud of our employees and their respective legacy companies that have come together to create this unique customer-centered, solutions-oriented nation-wide medical distribution company. To learn more about how we can focus on your unique supply chain needs, contact us here.

To read the full Repertoire article, click here.


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